The Pop Mart app, known for its captivating blind box collectibles and limited-edition toy releases, has rapidly gained popularity among collectors and enthusiasts. However, nothing is more frustrating than encountering a persistent “Network Error” while trying to browse or purchase through the app. This error can prevent users from logging in, making purchases, or even browsing the online catalog. While this issue might seem daunting, there are effective ways to troubleshoot and resolve it.
This guide will walk through a range of practical solutions to fixing the Pop Mart app network error, regardless of whether users are on Android or iOS devices.
Table of Contents
1. Understand the Cause of the Network Error
Before jumping into fixes, it’s essential to understand that the network error in the Pop Mart app can stem from a variety of issues:
- Temporary server downtime on Pop Mart’s end
- Weak or unstable internet connection
- App bugs or outdated software
- Corrupted cache or app data
- Firewall or VPN restrictions
Identifying the potential cause is the first step toward resolving the issue.
2. Check Internet Connection
The most apparent but overlooked culprit is a weak or unstable internet connection. It’s essential to confirm that the device is connected to a strong and stable Wi-Fi or mobile data network.
Steps to follow:
- Toggle Airplane Mode on and off to reset connectivity.
- Try loading other apps or websites to see if internet access is working.
- If using mobile data, switch to a Wi-Fi connection or vice versa.
3. Restart the Pop Mart App
Sometimes a minor glitch in the app session can cause network errors. Closing and reopening the app can refresh the session and potentially remove temporary bugs.
Steps:
- Completely close the app (not just minimize).
- Reopen the Pop Mart app and attempt to reconnect.
4. Update the Pop Mart App
Running an outdated version of the app might lead to bugs or syncing issues with the server.
How to update:
- Android: Open Google Play Store → Search “Pop Mart” → Tap Update if available.
- iOS: Open App Store → Search “Pop Mart” → Tap Update if available.
Always make sure you’re running the latest app version to eliminate compatibility issues.
5. Clear App Cache and Data
Cached data helps apps load faster but can sometimes become corrupted, leading to issues like network errors.
How to clear cache:
- Android: Settings → Apps → Pop Mart → Storage → Clear Cache (and Clear Data if necessary).
- iOS: Unfortunately, iOS doesn’t allow direct cache clearing. You may need to delete and reinstall the app.
Remember that clearing data may log you out of the app, so keep login credentials handy.
6. Disable VPN or Proxy Services
Pop Mart’s servers may restrict traffic from certain VPN IP addresses, leading to network errors. If a VPN or proxy is active, try disabling it and reloading the app.
- Disable VPN in Settings or app settings.
- Try accessing Pop Mart again to check if the error persists.
7. Log Out and Log In Again
Another simple trick is to log out of your Pop Mart account and log back in. This resets session cookies and may clear temporary user-specific errors.
8. Reinstall the App
If clearing cache and updating the app hasn’t worked, a full reinstall might help. This ensures a clean installation free of any lingering bugs or corrupted files.
Steps:
- Uninstall the Pop Mart app from your device.
- Reboot your phone (recommended).
- Download and install the latest version of the app from App Store or Google Play.
9. Allow Necessary Permissions
Sometimes, denying network-related permissions can prevent the app from functioning properly. Be sure the app has the needed permissions to access data or Wi-Fi on your phone.
Permissions to check:
- Network Access
- Background Data Usage
- Battery Optimization (disable if impacting background performance)
10. Check Pop Mart Server Status
Occasionally, the issue may reside on the server side. During high-traffic events like new release drops or promotions, the servers may be overwhelmed.
To check server status:
- Visit Pop Mart’s official social media channels such as Twitter or Weibo.
- Use third-party site monitors like Downdetector.
If the issue lies with their servers, the best solution is simply waiting while their team implements a fix.
11. Contact Pop Mart Support
If all else fails, it may be time to seek help from Pop Mart’s support team. You can reach out via their in-app help section or email.
Contact Options:
- Via the app: Go to Profile → Help Center → Submit Request
- Email: Generally available on their official website
Provide relevant screenshots and a detailed description of your issue to speed up the troubleshooting process.
Final Thoughts
Dealing with a Pop Mart app network error can undoubtedly be frustrating, especially during new product drops or limited-time promotions. Fortunately, most issues can be resolved through basic troubleshooting like clearing the cache, updating the app, or checking your connection. By understanding both the common causes and practical solutions, users can minimize downtime and get back to hunting for their favorite collectibles.
Frequently Asked Questions (FAQ)
1. Why does the Pop Mart app keep saying “Network Error”?
This usually occurs due to poor internet connection, outdated app version, VPN issues, or temporary server problems on Pop Mart’s side.
2. Can I use Pop Mart with a VPN?
It’s advised to disable VPNs as Pop Mart servers might restrict traffic from unknown or international IP addresses through VPN services.
3. Will clearing the cache delete my Pop Mart account or purchase history?
No. Clearing cache only removes temporary files. However, clearing data (especially on Android) may log you out, so ensure you know your login credentials.
4. How can I contact Pop Mart support?
You can reach them via the app’s Help Center or through their official website and email support.
5. Is the Pop Mart network error issue more common during product drops?
Yes, heavy traffic during special releases or promotions can overload the servers, causing network-related issues.
Ensuring your app and device are optimized will help you avoid errors during crucial launch times.
